Quality Management

Our Mission: To deliver quality project outcomes through the highest standards of performance, professionalism, and customer service.

McMahon Services strives to consistently deliver the highest quality standards across all service areas. We are committed to providing quality products and engaging with our customers to understand their specific needs. Our third party accreditation to AS/NZS ISO 9001:2008 Quality Management Systems underlines this commitment.

Our quality assurance approach is managed by company-wide policies and procedures, with the aim of continually improving customer satisfaction. To measure, analyse and improve our performance, we seek feedback from our clients, reflecting on our services, staff, safety standards and communication.  

Our quality management approach includes:

• A Business Management System Manual
• Clear procedures outlining our approach and operations
• Detailed Safe Work Instructions
• Regular training and refresher training
• Project specific Health, Safety and Environmental Plans
• Customer Satisfaction Surveys